Being able to contact your shared web hosting supplier any time you have any type of questions or experience any troubles is important and how quickly they will answer and take action is crucial, especially if your site is business-oriented, as longer downtime often means losing potential customers. The support solutions are also one way to distinguish actual providers from resellers. The second usually respond just to emails or support tickets and you will need to wait for a whole day or more so as to receive a reply. In case your issue calls for several responses, you will end up losing several days in order to have a simple problem fixed. When you use a genuine and trustworthy website hosting provider, you'll be in a position to contact the support team at any time and receive a prompt response whatever the issue or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Shared Web Hosting

Our Linux shared web hosting plans come with 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our services well before you make a purchase or you are a current customer and you have any question or some issue, you are able to contact us anytime, including holidays and weekends. We have multiple channels to get in touch with us - several telephone lines around the world for your convenience plus live chat support for pre-sales, billing and general questions; emails and support tickets for more technical matters or any troubles that require more time to investigate and fix. Unlike a number of other web hosting service providers, our trouble tickets have a warranted maximum response time of just 1 hour, so whatever the problem is, it'll be resolved on time and you will not waste days so as to have something fixed.

24/7 Customer Support in VPS Servers

Using our Linux VPS servers, you will never have to wait for more than one hour to receive help for any kind of situation that you may encounter regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all of the support tickets that you open from your billing Control Panel or e-mail messages that you send to our technical support crew. In addition, we have local phone numbers in a number of countries worldwide plus a live chat service where we'll help you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 through the various means of communication, so whatever your question or issue is, there will always be someone to assist you right away. In case you need help with third-party software, which you cannot set up or which gives you problems, you'll be able to take full advantage of the Managed Services upgrade package that we supply for all the VPS plans.