Being able to contact your shared web hosting supplier any time you have any type of questions or experience any troubles is important and how quickly they will answer and take action is crucial, especially if your site is business-oriented, as longer downtime often means losing potential customers. The support solutions are also one way to distinguish actual providers from resellers. The second usually respond just to emails or support tickets and you will need to wait for a whole day or more so as to receive a reply. In case your issue calls for several responses, you will end up losing several days in order to have a simple problem fixed. When you use a genuine and trustworthy website hosting provider, you'll be in a position to contact the support team at any time and receive a prompt response whatever the issue or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Shared Web Hosting

Our Linux shared web hosting plans come with 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our services well before you make a purchase or you are a current customer and you have any question or some issue, you are able to contact us anytime, including holidays and weekends. We have multiple channels to get in touch with us - several telephone lines around the world for your convenience plus live chat support for pre-sales, billing and general questions; emails and support tickets for more technical matters or any troubles that require more time to investigate and fix. Unlike a number of other web hosting service providers, our trouble tickets have a warranted maximum response time of just 1 hour, so whatever the problem is, it'll be resolved on time and you will not waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you are able to reap the benefits of our 24/7 technical support services even on official holidays. All of your sites will be available all of the time and so will we. With plenty of contact options, you're able to pick the easiest approach to get in touch with us and learn more about our services if you do not have an account yet, or ask for assistance if you are already one of our customers. You can phone us, start a chat with a live consultant, send an email message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options come with 1-hour answer time guarantee, though it hardly ever takes over 20 min to receive assistance regardless of the nature of the trouble. Using our customer and tech support services, we will be available for you every time you need us, not several days after that.

24/7 Customer Support in VPS Servers

Using our Linux VPS servers, you will never have to wait for more than one hour to receive help for any kind of situation that you may encounter regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all of the support tickets that you open from your billing Control Panel or e-mail messages that you send to our technical support crew. In addition, we have local phone numbers in a number of countries worldwide plus a live chat service where we'll help you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 through the various means of communication, so whatever your question or issue is, there will always be someone to assist you right away. In case you need help with third-party software, which you cannot set up or which gives you problems, you'll be able to take full advantage of the Managed Services upgrade package that we supply for all the VPS plans.

24/7 Customer Support in Dedicated Servers

We know how important it is to receive prompt support in general, let alone when you operate a whole server, that's why each and every dedicated server that we provide includes 24/7 support with 1-hour response time guarantee regardless of the situation. The service is totally free for all of the difficulties with the server or the software that was installed from our admins through the setup, therefore you can get in touch with us as many times as you would like, even during holidays. You could either open a support ticket from your billing section or you could send an e-mail message, and the actual response time for both rarely surpasses 30 minutes as we have administrators available round the clock. In case you need general info about our servers or you've got some billing question/issue, you can also call one of the local telephone numbers we have on as many as 3 different continents or you can take advantage of our live chat service and speak with an agent online. For third-party software support, we offer a Managed Services upgrade, that you can add to your server package from your billing Control Panel.