There are different ways to get in touch with the hosting company whose services you are using, but the one that you will always find irrespective of which company you select is a support ticket system. It’s the least complicated channel of communication for a number of reasons. In case no client care staff member is free at the moment and they’re all occupied, a telephone call may not be replied to, but a ticket will invariably be received. Furthermore, you can copy and paste large bits of information without worrying about typographical mistakes, and if a specific issue needs more time to be resolved or a number of replies need to be exchanged, all the information will be in one place, so each party can always follow the steps taken by the other one. The negative side of using tickets to touch base with your hosting provider is that they are often separate from the hosting platform, which suggests that if you need to supply info or to follow instructions, you will have to use no less than two separate accounts and this number can rise if you would like to administer a number of domain names. Plus, a lot of hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst awaiting a response.
Integrated Ticketing System in Shared Web Hosting
In stark contrast with what you may find with many other hosting providers, the support ticket system that we’re using with our Linux shared web hosting plans is an integral part of the Hepsia Control Panel, which is included with all hosting accounts. You won’t need to remember several usernames and passwords, as you’ll be able to manage your tickets and the web hosting account itself in one single place. So, if you have an inquiry or come across an issue, you can contact our support staff representatives instantaneously. Our ticketing system offers a clever search mechanism. This goes to say that even in case you’ve sent an immense number of tickets through the years, you will be able to find the one that you want without hassle. On top of that, you can check knowledge base recommendations for resolving commonly confronted problems.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve opened a semi-dedicated server account with us and you would like to contact our customer support team, you will be able to send a trouble ticket directly from your Hepsia Control Panel instead of going through a completely different customer support platform as you will need to do with the vast majority of web hosting providers on the market. Our integrated ticketing system will enable you to post a new ticket effortlessly and to search through older tickets using an intelligent search box. You’ll also be able to check the relevant knowledge base articles that our system will present you with in accordance with the problem category that you choose for your new ticket. You can perform all the above-mentioned activities without signing out of your Hepsia Control Panel at any time, which means that if you run into any obstacle or have a question, you can get in touch with our technicians and solve the particular problem in no more than 1 hour through one single support platform.