There are different ways to get in touch with the hosting company whose services you are using, but the one that you will always find irrespective of which company you select is a support ticket system. It’s the least complicated channel of communication for a number of reasons. In case no client care staff member is free at the moment and they’re all occupied, a telephone call may not be replied to, but a ticket will invariably be received. Furthermore, you can copy and paste large bits of information without worrying about typographical mistakes, and if a specific issue needs more time to be resolved or a number of replies need to be exchanged, all the information will be in one place, so each party can always follow the steps taken by the other one. The negative side of using tickets to touch base with your hosting provider is that they are often separate from the hosting platform, which suggests that if you need to supply info or to follow instructions, you will have to use no less than two separate accounts and this number can rise if you would like to administer a number of domain names. Plus, a lot of hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst awaiting a response.