A live chat is a real-time way of communication between a website hosting company's support crew and its customers. It's an efficient method to get some info about the web hosting services or have some problem resolved since you're talking with a live agent. The advantages of using a real-time chat service rather than calling or opening a ticket are the reduced possibility of mistakes when you exchange info like usernames or domain names, the quicker response time since the communication is real-time plus the fact that you don't have to stay on the chat all the time - you are able to do another thing while the agent examines the issue in question. In addition, you can be a part of a live chat room from any computer that's connected to the world wide web, avoiding the phone rates that you'll have to pay if you are calling to a different country.
Live Chat Support in Shared Web Hosting
As part of the support services that we supply for all our Linux shared web hosting plans, you can find live chat support that is available all the time, even on holidays. You're able to get in touch with us regardless if you already own an account or not, since we can help you with almost anything, ranging from giving you basic information about our solutions if you are not our customer yet and you're thinking about ordering one of our plans, to helping you with creating an email account in an e-mail client. A part of the issues are more complex and time-consuming, therefore you'll have to use the ticketing system which is incorporated into our Hepsia hosting Control Panel, but we can save you time and help you in real time on our live chat for a lot of things.