A live chat is a real-time way of communication between a website hosting company's support crew and its customers. It's an efficient method to get some info about the web hosting services or have some problem resolved since you're talking with a live agent. The advantages of using a real-time chat service rather than calling or opening a ticket are the reduced possibility of mistakes when you exchange info like usernames or domain names, the quicker response time since the communication is real-time plus the fact that you don't have to stay on the chat all the time - you are able to do another thing while the agent examines the issue in question. In addition, you can be a part of a live chat room from any computer that's connected to the world wide web, avoiding the phone rates that you'll have to pay if you are calling to a different country.

Live Chat Support in Shared Web Hosting

As part of the support services that we supply for all our Linux shared web hosting plans, you can find live chat support that is available all the time, even on holidays. You're able to get in touch with us regardless if you already own an account or not, since we can help you with almost anything, ranging from giving you basic information about our solutions if you are not our customer yet and you're thinking about ordering one of our plans, to helping you with creating an email account in an e-mail client. A part of the issues are more complex and time-consuming, therefore you'll have to use the ticketing system which is incorporated into our Hepsia hosting Control Panel, but we can save you time and help you in real time on our live chat for a lot of things.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we provide with our semi-dedicated servers, you will be able to get the the right answers for any questions you may have or have lots of troubles dealt with rapidly. Our chat service is accessible every day, thus you are able to speak to an agent even on holidays and weekends. In the event that you are not sure which package is better for your websites or if our leading-edge cloud hosting platform matches some system requirements, you can join our live chat prior to purchasing anything. In case you're an active customer, you will be able to receive more information about account settings, billing issues as well as various common technical issues you may experience, for example in case you can't install an email account in a client on your computer. Our live chat can save you a lot of time no matter where you are or when you get in touch with us.