If you’ve got a website, a problem might always surface and it doesn’t automatically need to be connected to the hosting service itself. For instance, something might go wrong when you update a web-based application or some vital data can be edited or deleted by chance. Regardless of what the essence of the problem might be, you will need to get in touch with the respective client care staff and request them to recover a backup or to help you solve the problem that you’re confronting. How quickly they’ll do that will determine the length of time that your sites will be unreachable. For particular sites like social networking websites or Internet shops, a continual outage often means losing customers and money. This is why, it’s extremely important to use the services of a company that offers not only a good client support service, but also a well-timed one.
One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from our company, you can just forget about waiting for hours and hours, or even all day, to get a response to an email or a support ticket. No matter when you get in touch with us, we’ll respond to you within no more than 1 hour with any pre-sales or technical queries that you may have. In reality, our real response time hardly ever exceeds 20 to 30 minutes. Since we are on duty night and day, you’ll always receive support in a timely manner and we know exactly how crucial that is in the online world. Soon after you contact us, we will reply to your enquiries. If you confront any technical issue, we will take care of it on your behalf, or we will supply you with all the required information in case there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a trouble ticket from your hosting Control Panel or write an email related to your semi-dedicated server, you will receive an answer within 1 hour max. You can contact us whenever you wish with regards to technical, billing or general issues and since we will be at your disposal 24 hours a day, 7 days a week, you will invariably receive assistance right on the spot. Based on the specific issue or question, we will provide you with more information, eliminate the obstacle if it has been caused by something that is within our reach or tell you how to proceed in case you have to adjust a given setting for an Internet app that we can’t access. You can just forget about waiting for a day for each response. The fact is, in most cases we reply to tickets and emails within no more than 20 to 25 minutes.