Despite the fact that this is not the mainfactor to distinguish a dependable shared web hosting company from a bad one and a reseller from an actual provider, having the option to call and talk with a live person is an indicator that you are not dealing with a one-person company and that you will be able to reach someone whenever you're looking for support. The phone support for web hosting services may vary from common to expert, thus the problems that can be resolved with a phone call vary depending on the provider. In most cases, these issues are simpler and include billing or 1st level technical issues since more complex tasks often need a support ticket where both you and the system administrators can track what's going on with a particular situation. However, the option to phone call your service provider can save you lots of time and efforts for the countless tiny problems which may eventually appear at the time you manage your hosting account.
Phone Support in Shared Web Hosting
Because we have live telephone support 14 hrs a day, you'll be able to get in touch with us and talk with our customer support agents to get more information about all Linux shared web hosting plans that we provide and ensure that our servers meet the system requirements for your web sites before buying anything. For your convenience, we have telephone numbers on three different continents and you'll be able to call the one closer to you - in the United States of America, Great Britain or Australia. In case you are already a customer, you can give us a call about general and billing matters, and about some tech issues. In case the situation is strictly technical or it can take longer time to investigate, you should use our ticketing system, which will allow both you and our technical support team to track the info given by both sides.
Phone Support in Semi-dedicated Servers
When you need more details for the semi-dedicated servers that we provide, you can call some of the three support phone lines we have around the globe - in the United States, the UK and Australia. By doing this, you have the option to check ahead of time whether our solutions will be appropriate for your web sites. If you're already our client and you have a semi-dedicated account, you'll be able to contact us over the phone for 14 hours daily about any type of billing or general queries. For strictly tech troubles you can employ our ticketing system and get in touch with our technical support because sometroubles just need additional time to be taken care of, still we will help you on the phone with a number of minor technical problems as well, saving you efforts and time.