A 99.9% Server Uptime
Our shared web hosting platform is based on a steady, top–quality hardware configuration and a strongly tweaked Linux variation. That is why, regardless of what your website is, or how many visitors you’ve got, or even if there’s a distributed denial–of–service attack, our physical servers will remain up and your sites will remain accessible online.
All our Linux shared web hosting plans plans include a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
Other than our cloud hosting platform, we have also built our own internal network in each one of our datacenters. Everything is based on top–drawer hardware parts furnished by Juniper. Besides, on every single router, we’ve put a firewall with a complex set of rules in an effort to sift all shady requests.
This way, in each of our data center facilities – in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter as well as in our AU located datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is valid for all web hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, if it’s your hard–earned money at risk, you can’t feel truly safe. That’s why, with each of our cloud hosting plans we offer a 30–day money–back guarantee. In the event that you don’t feel satisfied with our service or if you want to use an even more powerful hosting solution, such as a Linux VPS servers or a dedicated web hosting plans – you’ll get a full refund, without concealed fees or reimbursement taxes.
24/7 Technical Support
When you own a web hosting firm, your tech engineers are of great importance. Because of this, we’ve meticulously picked a very skilled team of support engineers, each with lots of years of training behind his back. With their help, we offer 24x7 support with each of our web hosting services.
And not only that, our company offers a 1–hour response time guarantee. All customer service requests are answered in less than one hour and our average response time is less than 20 minutes!