Customer Support Channels
A 60–Minute Response Guarantee
Every single support request you submit to us will be dealt with within maximum 1 hour. In case your trouble ticket or e–mail needs additional assistance from a system administrator, we will without delay forward it and leave a comment to let you know that your issue is being examined. If you make use of our Managed Services package, any of the server management tasks included there will be completed at a time that is suitable for you.
A Top–Class Tech Support Service
We will be at your disposal 24–7 to respond to any questions that you may have connected with our Web Hosting Control Panel or any of the applications that we have installed on your behalf on the dedicated web hosting server. If you also require assistance with server admin procedures, you can make use of our Managed Services package, which includes backup hard disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as software installation and problem troubleshooting services
An Easy–to–Navigate Help Section
We have equipped the Web Hosting Control Panel with an extensive knowledge base, which offers detailed explanations of all its features and functions. In addition, we have shot detailed video tutorials that will further reveal to you how to carry out a certain operation or solve a frequently experienced issue. All the how–to articles and the video tutorials are readily accessible from every section of the Web Hosting Control Panel through the Videos and Help buttons located in the top right corner.